Today negative reviews or comments about your company, products or services can spread very easily online. More consumers are reading online reviews as part of their purchase research before selecting a business. As a result, reputation marketing, management and online reviews have now become the single most important reflection of your company’s customer service experience, quality, reliability, and trust. Today, over 70% of consumers trust consumer opinions posted online
To build and grow your reputation online, businesses first need the ability to monitor their reputation online and secondly a policy for responding openly to negative and good reviews. As part of our online reputation management service offering, we will:
Monitor your online reputation, web presence and track your ratings on the most popular review sites online (over 80 + Local directories review sites including Google+ Local, Yelp, Foursquare, YP.com, Yellow Pages, Superpages, Weblocal etc)
Get instant notification via SMS text or email when you receive a new review online – our systems and teams will run regular sweeps of the most important review sites online to identify any new reviews you have. We email you right away so you can quickly act to fix the negative ones, or thank your loyal customers for their positive comments.
In addition, we will also setup the following automatic update so you get notified any time a review or comment is posted about you, your brand, products or company online: Automatic Alert: Google Alerts, Twitter: weekly check using Topsy – to identify any mentioned, retweeted, followed etc