Customer Care

Customer care skill includes the following:

  • Deal with customers face to face
  • Recognise and deal with customer queries, requests and problems
  • Develop customer relationship
  • Communicate using Customer Service language
  • Use social media to delivere Customer Service
  • Understand Customers
  • Manage personal performance and develpment
  • Promote additional products and/or services to customers
  • Principles of Customer Service
  • Understand employer organisations
  • Make telephone calls to Customers
  • Resolve customer complaints
  • Communication in Customer Service

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